Casenea NorthFace Back Cover for Redmi 11 Prime 5G – Rugged Shockproof Case

1. How do I know my order is confirmed?

Once you place an order, you will receive a confirmation via WhatsApp & email with your order details, including the order number and estimated delivery time.

2. Can I modify my order after placing it?

We can modify your order only if it has not been processed yet. If you need to make any changes, please contact us at support@casenea.com within 24 hours of placing your order.

3. How can I track my order?

Once your order is shipped, you will receive an email & WhatsApp message with tracking details, including the AWB number and the courier partner’s name. You can track your shipment:

On the courier partner’s website using the AWB number.

For any assistance, feel free to reach us at support@casenea.com or on WhatsApp at +91 6005462340

4. Are there any shipping charges?

Shipping charges vary based on your location and the selected delivery option. The final shipping cost will be displayed at checkout before payment confirmation.

5. Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery (COD), but no discounts are available on COD orders.Get 10% OFF on all orders with online payment! Plus, enjoy exclusive offers, discounts, and vouchers when you pay online. Choose online payment for the best value and faster processing.

6. What are the different ways I can place an order?

You can place an order:

a)Via our website – the fastest and most convenient way.

b)Via email at support@casenea.com (Include your name, complete address with pin code, email, phone number, and the product details).

c)On WhatsApp – Message us at +91 6005462340 for quick assistance

7. How long does delivery take?

We process orders within 1-2 business days, and delivery usually takes 2-4 working days, depending on your location. Remote areas or unexpected weather conditions may result in slight delays.

8. Can my billing and shipping addresses be different?

Yes, you can enter a different billing and shipping address at checkout.

For further queries, feel free to reach out to us at support@casenea.com or on WhatsApp at +91 6005462340.

☑️ Free shipping on all Orders.

Cancellations can be made within 24 hours of placing the order or before the dispatch notification is sent. Kindly contact us via email at support@casenea.com or WhatsApp at +91 6005462340 for assistance.

Refund Policy

Yes, We Accept Refunds!

Your satisfaction is important to us. We offer refunds for products that are defective or damaged.

phone cases, skins, tempered glasses, and lens protectors, refunds are applicable only if the product is received damaged or defective.

other accessories, refunds are available depending on the issue.

To request a refund, please contact us within 24 hours of delivery with clear photo/video proof. Once approved, your refund will be processed to the original payment method within 5–7 business days.

Exchange Policy

We Offer Easy Exchanges – Hassle-Free Replacements!

Received the wrong item or a damaged product? Don’t worry, we’ve got you covered.

✅ Exchanges are available for incorrect or damaged products.

24 hours of receiving your order.

unused and in its original packaging.

Your satisfaction matters — we're here to make things right!

For assistance, contact us via email at support@casenea.com or WhatsApp at +91 6005462340.